Synergetic business model
Konecranes’ Service and Equipment Business Areas are interlinked by a high degree of synergy. Every service customer relationship creates opportunities for equipment sales. Also, every crane sold creates opportunities for providing services. The solutions provided by Konecranes’ business areas complement each other and enable customers to meet most of their lifting needs through one supplier.
Unique service concept
Konecranes is the clear market leader in crane service with the world’s most extensive service network. Our Service Business Area is unique in the industry. Its over 4,000 service technicians around the world are servicing industrial and port cranes of all makes. Majority of the equipment in our maintenance contract base has been manufactured by other companies, which means that the growth potential is not limited to our own installed base.
Number of cranes in Service contract base
We estimate that two-thirds of the global crane fleet is still serviced in-house. The level of outsourcing is higher in developed countries while it is lower in developing countries. A common challenge for in-house service is that the productivity of the service technicians is usually low and the performed service is often reactive, resulting in too high downtime and too low productivity. In addition, the technological development increases the requirement of skills needed to maintain modern lifting equipment.
To maintain this skill set, critical mass of expertise is needed. By outsourcing service, companies receive preventive maintenance performed by well-trained professionals, which will help to tackle these everyday challenges. Konecranes provides crane maintenance services through five service programs ranging from on-demand services, inspections and preventive maintenance, to long-term maintenance and operation of customers’ lifting equipment.
Outsourcing of service creates a win-win situation for both our customers and Konecranes. Konecranes can lower customers’ maintenance costs through increased performance and uptime for the equipment in use.On the other hand, the increased density of the equipment under maintenance contracts enhances the productivity of Konecranes’ service operations.
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Industrial Internet
Konecranes’ industrial internet initiative seeks to connect cranes, lift trucks and other equipment to surrounding information systems, allowing for real-time monitoring of all important equipment data. For example, TRUCONNECT encompasses a variety of services such as remote monitoring, safety alerts, remote expert support diagnostics, and usage data, which can, for instance, provide valuable information on usage issues and thus enable predictive maintenance. It is expected that these systems will allow for subsequent data mining, which may form a valuable basis for building predictive service operations.
Konecranes’ installed base of equipment with technical capability for Konecranes’ remote monitoring services exceeds 13,000 units. Konecranes seeks to enhance the user experience with a user-friendly communication interface. This interface offers easy access to Konecranes digital information services with ordinary communication devices such as smartphones, tablets, and personal computers.
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INFOGRAPHIC
Lifecycle care in real time Infographic
Prominent market position in new equipment
Within new equipment, Konecranes is the world’s largest supplier of industrial cranes as well as wire rope hoists, and one of the largest manufacturers of light crane systems and chain hoists. Konecranes is also a major global supplier of cranes and lift trucks for container handling. Konecranes possesses state-of-the-art automation technology for ports and terminals.
During the years Konecranes has developed a solid knowledge and understanding for its customers’ processes and is thus able to offer equipment that help the customers to maximize their productivity. Our products feature high quality and reliability, they are safe to operate and maintain, and they incorporate a high level of ergonomics and eco-efficiency. Coupled with excellent service back-up, we strive for the lowest total cost of ownership for our products.
Konecranes has efficient product platforms and supply chains as well as global distribution channels that enable scale benefits both in production and sales. Our products are based on modularity and standardization, and make use of the latest technology and designs with an efficient use of raw materials. Maintaining a globally uniform product platform gives us valuable flexibility in terms of capacity utilization and resource allocation.
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Segment-Based Offering
Konecranes aims to meet the diverse needs of customers worldwide by combining smart electronics and control systems with innovative mechanical solutions. This approach enables it to create next generation, modular products that are scalable and cost-efficient to produce.
A key strategic initiative for Konecranes is its customer segment-based offering, which addresses the diverse needs of Konecranes’ customers. Konecranes provides both basic features for its standard-customer segment and highly advanced solutions in lifting equipment in its advanced needs-customer segment. Yet, Konecranes offering for both customer segments encompasses products that are safe, enhance productivity and are of high quality. Both of these customer segments are available in emerging and developed markets.
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Global footprint
Much of Konecranes’ growth has been organic, although we have a strong acquisition track record as well. Konecranes has acquired almost 100 companies over the last 40 years since the beginning of the internationalization in the early 1970’s. In the past ten years, Konecranes has expanded its business through acquisitions, including in China, India, Saudi Arabia and various European countries.
As Konecranes has expanded its operations, its business has become increasingly international in scope, with its products being manufactured by its own facilities in North America, Europe, Africa, the Middle East, and Asia, as well as through global subcontracted networks, and sold worldwide. As emerging markets mature, they will offer significant business opportunities for maintenance services.
The crane industry is still, today, very fragmented. Konecranes has the financial and managerial resources to lead the consolidation of the industry.
